Frequently Asked Questions

This page answers some common questions to help you shop smoothly on Ziiky.

Orders & Payments

How do I place an order?
Select a product, add it to your cart, and complete the checkout process with your delivery details.

What payment options are available?
You can pay using UPI, debit card, credit card, net banking, or Cash on Delivery, depending on availability.

Is Cash on Delivery available?
Yes, Cash on Delivery is available on most products and locations.

Shipping & Delivery

How long does delivery take?
Most orders are delivered within 5–8 working days.

Do you deliver all over India?
Ziiky delivers to most serviceable locations across India, based on courier coverage.

Are shipping charges applied?
Any applicable shipping charges are shown clearly at checkout before placing the order.

Returns & Refunds

Can I return a product?
Returns or replacements are accepted only if the product is damaged or incorrect at the time of delivery.

What is required to raise a return request?
You may be asked to provide clear photos or an unboxing video for verification.

Do you provide refunds?
Refunds are processed only in valid cases after review. In some situations, a replacement or store credit may be offered instead.

Order Issues

Can I cancel my order after placing it?
Orders cannot be cancelled once they are confirmed or dispatched.

What happens if delivery is unsuccessful?
If delivery fails due to incorrect address or customer unavailability, the order may be returned or cancelled.

If you still have questions, our support team will be happy to assist you through the Contact Us page.