Contact Us

At Ziiky, we believe that clear and timely communication is very important. If you have any questions about your order, delivery, payment, return, refund, or anything related to our website, our support team is here to help you.

How to Contact Us

You can reach us through the following official channel via form or via Email:

Customer Support Email:
support@ziiky.com

Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM (IST)

We aim to respond to all genuine customer queries within 24 to 48 working hours.

Order-Related Support

If you are contacting us about an order, please include the following details in your email so we can assist you faster:

• Order ID
• Registered mobile number or email address
• A short description of your issue

Providing correct information helps us resolve your concern quickly.

Returns, Refunds & Replacements

For any return, refund, or replacement request:

• Please contact us within the time limit mentioned in our policy pages
• Requests must follow Ziiky’s return and refund guidelines
• Requests that do not meet our policy conditions may not be approved

All decisions related to returns and refunds are taken after proper verification.

Important Notes

• Ziiky does not provide support through personal phone numbers or social media messages
• Please avoid sending multiple emails for the same issue, as this may delay the response
• Always contact us using the official support email mentioned above

We appreciate your trust in Ziiky and are always happy to assist you with a smooth shopping experience.