Refund and Returns Policy

At Ziiky, we work with multiple sellers and partners to deliver products to customers. Because of this, returns and refunds are handled under specific conditions.

Return Eligibility

• Returns or replacements are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• Requests must be raised within 24 hours of delivery.
• Requests raised after this time may not be accepted.

Proof Requirement

• Clear photos or an unboxing video may be required to verify the issue.
• The video or images must clearly show the product and the problem.
• Requests without proper proof may be rejected.

Non-Returnable Items

Returns are not accepted in the following cases:

• Change of mind or personal preference
• Used, washed, or altered products
• Minor color or design variations
• Damage caused after delivery

Replacement & Refunds

• After verification, a replacement may be provided, subject to availability.
• Refunds are not guaranteed and are processed only in valid and approved cases.
• In some situations, store credit may be offered instead of a refund.

Refund Method & Timeline

• Approved refunds are processed using the original payment method or store credit.
• Refund processing time may vary depending on the payment provider.

Additional Notes

• Shipping charges and COD fees, if any, are non-refundable.
• Ziiky reserves the right to approve or reject any return or refund request.